Refund & Returns Policy

Wolds Woodcrafts Hill View Cottage, Scarborough Rd West Heslerton, Malton YO17 8RH

Welcome to Wolds Woodcrafts! We are committed to ensuring your satisfaction with our handcrafted products. If you are not entirely pleased with your purchase, our Refund & Returns Policy is here to help.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@woldswoodcrafts.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@woldswoodcrafts.com and send your item to: Hill View Cottage, Scarborough Rd, West Heslerton, Malton, YO17 8RH.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail it to: Hill View Cottage, Scarborough Rd, West Heslerton, Malton, YO17 8RH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at info@woldswoodcrafts.com or call us at +44 1234 567890.

Thank you for shopping with Wolds Woodcrafts. We value your business and aim to provide the best possible customer service.