Delivery Policy
Wolds Woodcrafts Hill View Cottage, Scarborough Rd West Heslerton, Malton YO17 8RH
At Wolds Woodcrafts, we strive to ensure that your handcrafted items are delivered to you promptly and in perfect condition. Please read our Delivery Policy to understand how we handle shipping and delivery.
Delivery Locations
We currently ship to addresses within the United Kingdom. If you are located outside the UK and are interested in purchasing our products, please contact us at info@woldswoodcrafts.com to discuss possible arrangements.
Delivery Times
Our typical delivery times are as follows:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
Please note that these times are estimates and may vary depending on your location and any unforeseen circumstances such as weather conditions or postal strikes.
Order Processing
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout and are based on the weight and dimensions of your order, as well as the delivery method chosen.
- Standard Delivery: £4.99
- Express Delivery: £9.99
- Free Standard Delivery: On orders over £75
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.
Packaging
We take great care in packaging your items to ensure they arrive in perfect condition. All our products are packed securely to prevent damage during transit.
Delivery Issues
If your delivery is delayed or if you have not received your package within the estimated delivery time, please contact us at info@woldswoodcrafts.com or call us at +44 1234 567890. We will do our best to resolve any issues promptly.
Damaged or Lost Items
If your item arrives damaged, please contact us immediately with your order number and photographs of the damage. We will arrange for a replacement or refund as quickly as possible.
If your package is lost during transit, please get in touch with us so we can investigate the issue with the carrier and ensure a satisfactory resolution.
International Deliveries
For international deliveries, please contact us at info@woldswoodcrafts.com before placing your order. We can provide information on shipping costs, delivery times, and any customs duties or taxes that may apply.
Contact Us
If you have any questions about our Delivery Policy, please contact us at info@woldswoodcrafts.com or call us at +44 1234 567890.
Thank you for shopping with Wolds Woodcrafts. We appreciate your business and aim to provide a seamless delivery experience.